Return & Refund Policy

At Overmont Kitchen, we stand by the quality of our cookware and want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we are here to help. Please read our Return and Refund Policy carefully to ensure a smooth process.

1. 30-Day Money-Back Guarantee (Unused Items)

We offer a 30-day return window from the date you receive your order. If you change your mind or are unsatisfied with your purchase, you may request a return for a refund, provided the item is unopened, unused, unwashed, and in its original sellable condition.

2. Return Eligibility Criteria

To be eligible for a return, your item must meet the following conditions:

  • Eligible Conditions:
    • The product is unused, unwashed, non-seasoned (for cast iron), and in its original packaging with all tags, manuals, and accessories intact.
    • The product arrived damaged, defective, missing parts, or you received the incorrect item due to our error.
  • Ineligible Conditions (Not Accepted):
    • Products that have been used, cooked with, washed, seasoned, or modified.
    • Products with packaging damaged due to normal transit, but the product itself remains intact.
    • Items purchased from unauthorized resellers or non-Overmont Official sales channels.
    • Final sale items, clearance items, or promotional free gifts.
    • Damage caused by customer misuse, improper care (e.g., rust due to lack of seasoning, thermal shock cracking), or accidental drops.

3. How to Initiate a Return

  1. Contact Us: Email our support team at service@overmontkitchen.com with your Order Number, reason for return, and clear photos/videos (if the item is defective or damaged).
  2. Get RMA Approval: Once approved, our customer service will provide you with a Return Merchandise Authorization (RMA) and specific return shipping instructions.

*Important: Please DO NOT send your package back without prior authorization or an RMA number, as unauthorized returns will not be processed.

4. Return Shipping Fees

  • Quality-Related Issues (Damaged / Defective / Wrong Item): Overmont Kitchen will cover 100% of the return shipping costs. We will provide a prepaid return label or issue a full refund/replacement directly.
  • Non-Quality Related Issues (Buyer's Remorse / Changed Mind): The customer is responsible for the return shipping costs. If a prepaid shipping label is provided by us, the label cost will be deducted from your final refund amount.

5. Refund Process & Timeline

  1. Inspection: Once your return is received and inspected at our warehouse, we will notify you via email regarding the approval or rejection of your refund.
  2. Issuance: If approved, your refund will be processed back to your original payment method within 5–10 business days.
  3. Processing Times by Payment Provider:
    • Credit/Debit Cards: May take 7–14 business days to post on your billing statement depending on your bank's processing time.
    • PayPal / Shop Pay / Apple Pay: Typically posts within 2–5 business days.

6. Exchanges

The fastest way to ensure you get the product you want is to return the item you have for a refund (if eligible) and make a separate purchase for the new item once the return is approved.

7. Late or Missing Refunds

If you haven’t received a refund after the estimated timeframe, please follow these steps:

  • Re-check your bank or payment account statement.
  • Contact your credit card company or bank; it may take time before your refund is officially posted.
  • If you have done all of this and still have not received your refund, please contact us at service@overmontkitchen.com for further assistance.