Shipping policy

At Overmont Kitchen, we strive to deliver your orders quickly and reliably so you can enjoy your cookware without delay. This shipping policy outlines our shipping methods, processing times, delivery options, and related terms.

1. Order Processing Time

All in-stock orders are processed within 1–2 business days (excluding weekends and holidays) after receiving your order confirmation email.

  • Once your order is placed, you will receive an Order Confirmation Email.
  • Once your order has shipped, you will receive a Shipping Confirmation Email containing your tracking details.
  • Pre-Sale Products: Pre-sale items will ship within 1–2 business days once official stock becomes available. Please refer to the specific estimated date on the product page.

2. Shipping Destinations

We currently offer shipping to the following regions:

  • United States: Lower 48 contiguous states only.
    *Note: We currently DO NOT ship to Hawaii (HI), Alaska (AK), Puerto Rico (PR), Guam (GU), Virgin Islands (VI), Armed Forces (AE/AP/AA), or APO/FPO addresses.
  • International Destinations: United Kingdom, Canada, Australia, Germany, France, Spain, and Italy.
  • P.O. Boxes: Please note that we do not ship to P.O. Boxes. A valid physical street address is required for delivery.

3. Shipping Costs & Delivery Time

We are pleased to offer FREE SHIPPING on all eligible orders to our standard delivery destinations!

  • Standard Delivery Time: Typically takes 3–7 business days after shipment, depending on your location.
  • Tracking Updates: Please allow 1–5 business days for carrier tracking information to update once your package has been scanned.

4. Shipping Carriers

To ensure safe and speedy delivery, orders are verified, quality-checked, and shipped via top-tier reliable logistics carriers, including FedEx, UPS, USPS, DHL, or other local carrier partners.

5. Change of Address Policy

Please double-check your shipping address during checkout. If you need to modify your address, the following rules apply:

  • Before Shipment: Address changes are FREE of charge. Please contact us immediately at service@overmontkitchen.com.
  • After Shipment: If an address change is requested after your order has been dispatched and is accepted by the carrier, a $20 processing fee will apply.
  • Failed Address Change / Refusal: If an address cannot be changed in time, you may choose to refuse the package. However, you will be responsible for the return shipping costs as well as any additional re-shipping fees to the new address.

6. Important Notes & Disclaimers

  • Estimated Delivery Dates: Delivery dates provided at checkout or via tracking are estimates. Delays may occasionally occur due to force majeure, severe weather, natural disasters, carrier network congestion, public holidays, or unforeseen events beyond our control.
  • Lost or Stolen Packages: Please ensure your delivery location is secure. If tracking shows delivered but you have not received your parcel, please contact us for assistance.

7. Contact Us

If you have any questions, concerns, or inquiries regarding your order's shipment status, please reach out to our dedicated support team at service@overmontkitchen.com.